Quick Response Office Cell (Q-ROC)
Q-ROC is a multifunctional, cross-trained team located in close proximity, dedicated to all office activities that belong to a product family, with ownership of all operations and commitment to lead time reduction. Different functions are combined in the cell and the team should both have the experience and authority to complete the processing of jobs entering the Q-ROC.
This video gives the basic principles and explains the use of Quick Response Office Cell (Q-ROC).
This video is an overview of the lean concept of Makigami. Makigami is a tool used to visual and analyse processes to eliminate administrative waste.
This video presents the basic principles of a Swimlane (diagram). A Swimlane is a process mapping tool which diagrams a process from start to finish. It distinguishes different process steps that are executed by different actors.